During the COVID-19 crisis and for health and safety reasons, the return of perishable items is not permissible under any circumstances.
Non Perishable Items (Teeshirts / Totes / Oyster Knife):
If you find that these items do not fit or you'd like to return them, than this is permissible within 30 days of purchase.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds, returns or exchanges are not permissible if you have changed your mind. Refunds will only be permissible due to errors in dispatch or in rare circumstances, bad oysters having been delivered.
Once your approved return is received and inspected, we will send you an email to notify you that we have received your returned item and to advise the next steps.
We will also notify you of the approval or rejection of your refund or exchange.
In the case of a refund, if your return is approved, your refund will be processed, and a credit for the purchase price of the specific item will automatically be applied to your credit card or original method of payment, within 30 days.
In the case of an exchange, if your return is approved, your exchange will be processed and we will attempt to deliver your exchange items within 14 days.
Late or missing refunds (if applicable)
If you haven’t received an approved refund within 30 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Gifts (if applicable)
If the item you received was sent to you as a gift from a third party, all conditions relating to returns and refunds and exchanges as detailed above apply.
Claims (if applicable)
Any breakage, theft or short/partial delivery must be notified immediately and the delivery note amended accordingly. We cannot accept claims for any losses if the delivery note is signed ‘unexamined’.
To return your product, you should mail your product to:
RETURNS Decatur Ltd. 144 Tilbury Road, Leyton, London, E10 6RE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Misdelivery / Failed Deliveries
We use third party couriers to fulfil our kits. In the unlikely event that your kit is delayed, damaged or left otherwise unfulfilled by our delivery partners we will offer you a full refund or re-delivery date after investigating the incident and confirming with you. We understand the frustration this causes at times - and are left equally frustrated in these circumstances.