Got a question or two for us? We have a few answers for our frequently asked questions below
Below are some of are common questions about orders
We recommend that you consume your seafood within 48hrs max of delivery, though the kit is best eaten fresh on the day of delivery.
Yes! You can. Check the Add-Ins product page for current pricing. For specific additional items and live seafood then please just email us to arrange.
Oh man. This is the saddest question to have to answer. Unfortunately in 2019 DEFRA (Department for Environment, Food and Rural Affairs) banned the sale of live Crawfish in the UK as they are an invasive species and were spreading around the country. Prior to this we were able to source mudbugs direct from trappers, but now we are only allowed to purchase pre-cooked crayfish which is no good for boiling, but ok for Gumbos and Etouffees. If anything changes we will no doubt make a huge song and dance about it so do keep an eye out!
Our boils take 1L of water per person - with a 2 person needing 2L and 4 Person needing 4L etc. We'd advise that your pot needs to be approximately twice the volume of the water required to allow for displacement once your seafood etc is added.
Below are some common questions about our Pop Ups & Catering Services.
In short - right now we're just online with regular pop ups and residencies! We're working on our forever home, though, so watch this space!
We're always adding new pop-ups - please check out our calendar for whats happening right now!
Absolutely! We can come to you and provide a boil, grill some oysters, and do so much more. Just drop us a message and we can get to planning. We can also provide a DIY option if you have a big enough pot!
Yes - absolutely! We have lots of experience working with everyone from London Fashion Week Designers to large Hotel Groups. Let us know what you're after and we'll put something together for you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Typically yes - but usually there will be extra delivery costs for this. Please email us to find out if it's possible - we treat each request on a case by case basis.
Yes - as long as you'll be home at some point, our couriers (DPD or Packfleet) will text or email you to ask if you want them to leave it with a neighbour or in a safe place.
The kits are packed with plenty of Ice Packs but they are only tested for 24hrs of chilling, so if you won't be home at all on delivery day, I would avoid ordering.
If you have questions or would like to arrange delivery for a non Friday - email us.
We are in our Kitchen during the week and located in E10. We are happy for you to collect from us but we need 48hrs notice to make sure we can have everything ready for you. Email us.
Below are some common questions about our products
The ingredients in our Boils are all individual free of gluten, however as we keep flours and cereals containing gluten in the kitchen that we process the kits in, we cannot guarantee that they do not have traces of gluten.
The same applies to our Chargrilled Oysters - though these are sent with a small french bread loaf along side the oysters. If you'd prefer us not to include that then please let us know via email.
Yes! We are very happy to offer a Halal seafood boil kit which features an all beef frankfurter sausage, which is certified by Halal Consultations. We also offer a Pescatarian option which subs sausage for Pineapple and Mushroom. Just select which you'd like at the order screen.
Please note, we do process non halal meat, including pork, in the kitchen that we produce the kits in.
Of course. All you need to do is add the item to your cart and check out using the code ADDON, which will remove your shipping cost. Please ensure you enter the same details as on your original order so we know who's order to add it to.