Your website says you're sold out!! Did I miss my chance for order?
We release our kits at 6pm sharp on a Sunday - so if it's Sunday night, then quite possibly yes! However, if you're looking on a Monday through Sunday afternoon, don't fear - the kits will come online at 6 - but be quick, they go fast!
If you have a special request, please feel free to email us.
When will you have more meal kits in stock?
Our kits are available every Sunday at 6pm, for delivery on Friday of the same week. If you're online at 5:50pm, they won't be there - so make sure you refresh your page at 6 and the kits will magically appear.
I chose the wrong delivery option, can you refund me?
Of course - we always check the deliveries have the right shipping applied and we'll refund within 48hrs of your purchase. Feel free to email us if you have a question. *PLEASE NOTE* - if you pay for your kit through Apple Pay, then it will default to Nationwide Shipping so if you're London based, try to use another option like Shop or PayPal.
Are you still offering free delivery to Leyton and Leytonstone (E10/E11)?
Why yes, we are! As Decatur HQ is in E10 and we live in E11 we offer free deliveries to these postcodes. Just use the code "NOTYEL" to apply a £5 discount. If you're not in E11 or E10 its £5 within most London postcodes and £12.50 anywhere else in the mainland UK, excluding highlands and islands. This covers the wages and fuel for our drivers / cost of thermally insulated packaging and a next day courier service for nationwide.
How come you don't have Crawfish? I heard they are around the UK and see you used to do them?
Oh man. This is the saddest question to have to answer. Unfortunately in 2019 DEFRA (Department for Environment, Food and Rural Affairs) banned the sale of live Crawfish in the UK as they are an invasive species and were spreading aroudn the country. Prior to this we were able to source mudbugs direct from trappers, but now we are only allowed to purchase pre-cooked crayfish which is no good for boiling, but ok for Gumbos and Etouffees. If anything changes we will no doubt make a huge song and dance about it so do keep an eye out!
Can I get Lobster / Snow Crab / Swimmer Crab / Other Seafood in my kit?
Yes! You can. Check the Add-Ins product page for current pricing. For specific additional items and live seafood then please just email us to arrange.
How long does the seafood in the kit last?
We recommend that you consume your seafood within 48hrs max of delivery, though the kit is best eaten fresh on the day of delivery.
Can I have a kit delivered on day other than Friday?
Possibly - but typically there will be extra delivery costs for this. Please email us to find out if it's possible - we treat each request on a case by case basis.
I wont be in on the delivery day, should I still order?
In short - you can, but we'd rather you didn't as we are delivering seafood which needs to be kept cold. If you are ordering within the London postcodes covered by our £5 Local Shipping fee then we can happily leave the kit with a neighbour or in a safe place. Let us know by leaving a note on your door or sending us an email. We take no liability for the seafood when it is not delivered directly to you.
If you are ordering Nationally, please try to ensure we'll be delivering to an address that someone will be present at on your delivery day. Our couriers will return the package to a warehouse if they cannot deliver directly to you. We pack the kits with plenty of Ice Packs but they are only tested for 24hrs of chilling.
If you have questions - email us.
Can I collect the kit from you?
We are in our Kitchen on Wednesday and Thursday and located in E10. We are happy for you to collect from us but we need 48hrs notice to make sure we can have everything ready for you. Email us.
Oops I meant to add a hot sauce / oyster kit / tee shirt to my order, can you add that on for me?
Of course. All you need to do is add the item to your cart and check out using the code ADDON, which will remove your shipping cost. Please ensure you enter the same details as on your original order so we know who's order to add it to.
The only exception to this rule is with our Teeshirts and Totes which are dispatched separately.
Is your meal kit gluten free?
Yes, both kits are gluten free other than the included French bread that comes with the oysters, in a separate package. Each page lists allergens.
Is your meal kit Halal?
Our Meat Free Boil and Oyster Kits are - however our Andouille sausage is made of pork. If you're planning a big event that needs to be halal, then please email us and we'll see what we can do!
Will you cater my wedding / bar mitzvah / party / office do?
Hey, if the government lets us, then absolutely! We can come to you and provide a boil, grill some oysters, and do so much more. Just drop us a message and we can get to planning. We can also provide a DIY option if you have a big enough pot!
Can I collaborate with you and post your food on my blog in exchange for a free meal?
All requests like this are filed in our special cabinet